Customer Service & Underwriting Team Leader

Are you a dynamic leader with a passion for customer service excellence and underwriting precision? Prime@Technology Specialists, Inc. is seeking a motivated Team Leader to oversee our high-performing Customer Service & Underwriting Team in Canggu, Bali. This role is pivotal in ensuring our clients receive top-notch service and our underwriting processes are flawless. Join us in shaping the future of customer service and underwriting in Indonesia's vibrant tech scene.

As our Customer Service & Underwriting Team Leader, you'll lead a team of dedicated professionals, setting the standard for customer satisfaction and operational excellence. You'll manage daily operations, mentor your team, and ensure seamless communication across departments. This is your chance to make a significant impact in a growing company with a commitment to innovation and client success.

Prime@Technology Specialists, Inc. is a leading technology firm in Indonesia, known for our cutting-edge solutions and client-centric approach. Located in the heart of Canggu, Bali, our office is a hub of creativity and collaboration. We offer a dynamic work environment, competitive benefits, and opportunities for professional growth.

📋 Tanggung Jawab Pekerjaan

• Lead and mentor a team of 8-10 Customer Service Representatives and Underwriters.
• Ensure high levels of customer satisfaction through effective service strategies and training.
• Oversee underwriting processes to maintain accuracy and compliance with industry standards.
• Manage daily operations, including scheduling, performance tracking, and quality assurance.
• Coordinate with other departments to ensure smooth business operations.
• Develop and implement service improvement initiatives.
• Monitor team performance and provide constructive feedback.
• Ensure compliance with company policies and industry regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service and underwriting roles.
• Proven leadership experience in managing teams.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Understanding of underwriting processes and regulations.
• Ability to work in a fast-paced, deadline-driven environment.

🛠️ Keahlian

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