Collections, Fraud & Accounts Specialist - Entry-Level Hiring Pool

Join JPMorgan Chase in Bali as part of our Entry-Level Hiring Pool for Collections, Fraud & Accounts Specialists. This is your opportunity to launch a rewarding career in financial services, where you'll gain hands-on experience in risk management, customer service, and fraud detection. You'll work with cutting-edge tools like Core Banking Systems and Fraud Analytics Software, handling real customer accounts and transactions daily.

At JPMorgan Chase, we're a global leader in financial services, known for our innovation and commitment to excellence. In Bali, our team is dedicated to providing top-notch services to our clients, and we're looking for passionate individuals like you to join us. This role offers a unique blend of learning and growth, with opportunities to develop your skills in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Monitor customer accounts and transactions to identify potential fraud or delinquent payments.
• Investigate and resolve disputes related to customer accounts and transactions.
• Work with Core Banking Systems to update account information and process payments.
• Utilize Fraud Analytics Software to detect and prevent fraudulent activities.
• Provide excellent customer service, communicating clearly and professionally with clients.
• Collaborate with team members to ensure all accounts are managed efficiently and effectively.
• Maintain accurate and up-to-date records of all customer interactions and account activities.
• Stay updated on industry trends and best practices in risk management and fraud detection.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 1-3 years of experience in banking, finance, or a related field (fresh graduates welcome to apply).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with Core Banking Systems and Fraud Analytics Software is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to travel and relocate to other locations within Indonesia as needed.

🛠️ Keahlian

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